Delivery Charges



All deliveries are by Royal Mail. Please note we do not use other couriers at present for delivery.


Delivery Times

Please Note: The delivery time is not the total time it will take for your order to arrive. The Total time is also dependent on the availability of the item/s in your order and its verification. We will send you updates on the order. We are aware as soon as your email arrives and generally have no problems in verification – it is your right to have your details verified and will help ensure your eyes are healthy and the prescription is correct.

For contact lenses we are usually able to deliver within 24 hours but can take 5 days or more if your contact lenses are complicated, need verification, or we received your order after 2pm on Fridays to 9.30am Mondays.


Shipping time

Contact lenses

• Daily Lenses and stock lenses (over 90% of lenses in stock) 1 - 5 business days.
• 3 - 7 business days for non stock lenses
• 7 -14 business days for lenses made to order.

Note some prescriptions may be much quicker. You will be notified if there is a longer delivery time. If your contact lenses are non stock these lenses are usually, coloured lenses, bifocal and some extended wear lenses and soft torics.

Glasses

• 7 - 14 days for stock lenses (90 % of lenses are in stock)
• Generally we advise for more complex orders delivery may take up to 28 days (rarely) depending on the requirements of the order. This is rarely the case and you would be notified along the way with status updates.

If your frames are out of stock we will contact you to discuss what you would like to do. You have the option of canceling. Alternatively, you can wait till the frames becomes available –we would advise you of how quick this is likely to be, or you may wish to choose an alternative colour or design. It is your choice.

Special Delivery: Guaranteed. You will have to sign for the parcel for your added security. UK only.

Saturday is not classed as a Business day by Royal Mail. Please note Special delivery is next business day AFTER DESPATCH.

Rest of World: Shipping Method - All items delivered will be dispatched by Royal Mail International Signed for delivery a charge of £5.00. Your items are trackable using this method to the point of delivery.

Please Note
To avoid unexpected customs fees or duties, check with the customs department in your country about its importation policies. 123-eyes.com is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department.


Shipping Information

Dispatch of Goods: will take place only on clearing of funds from your paypal account and if any of the goods you order are not available for whatsoever reason we will try to inform you either by email or by telephone  and if you wish, we will cancel your order and refund the amount you paid us.

Note: Orders once placed can only be cancelled on the same day of placing the order and before the cut off time of 3 pm. Any requests made for cancellation after 3 pm will not be accepted. If an order is placed after the cut off time-(3pm), this will be considered as an order that has been placed on the following working day, the cut off time still being applicable. Working days are to be construed as Monday to Friday. UK bank holidays will not be considered as working days.